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| SERVICE MASTERS |
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| the INTERVIEW |
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| VIVA LOS VEGGIES |
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| SERVICE WITH A SMIRK |
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| THE JOY OF EXPEDITING |
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| LOW CARB BAR |
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| RAISING THE BAR |
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Food and drink sabotage by disgruntled employees?
Oh, not on your watch ...
Seemed like a good idea at the time: "Accidentally" drop a live bug (well,
live for a few seconds, at least) into the manager's omelet, cook it up and
serve it hot to the porker, thus proving we minimum-wage cooks under him
weren't in fact "too stupid to ever sneak anything by the head honcho."
Yes, he called himself "honcho." He was sooo
asking for it.
If my stint working the grill in a bug-ridden restaurant taught me anything
besides how many cans of Pabst I could shotgun mid-shift before blacking
out on a pile of dinner rolls (16...or so), it's this: The staff is fallible.
And when overworked, constantly harangued by bosses or working on their fourteenth
PBR, possibly malicious.
Those urban legends about waiters, cooks,
bartenders and their ilk sabotaging the food
and drink of the innocent and not-so-innocent
aren't just spun from nothing--we all know
they're real. Definitely more real than the
government mind-control experiments, alien
abductions and some so-called "swing-music
revival" the honcho used to ramble on about back then in the late '90s.
Purposeful subversion is not to be confused
with plain ol' neglect: Forgetting to wash
up after restroom visits, handling garbage,
sneezing, coughing, watching Christina Aguilera
videos, voting Libertarian--all innocuous
oversights. Ditto
using your armpit to warm the tuna melt of a senator who insists on calling
you "Sugar Tits" all night. These things happen.
If you've been mistreated, had a bad day, suffer from mental disabilities
or PMS (arguably the same thing), the usual ways to tamper with a customer's
food order include unimaginative maneuvers like dropping items on the floor,
under or overcooking, and, as we've already established, the occasional protein
additive of an insect. Don't act like you're not familiar.
Stories of drink-slingers dropping mind-altering substances like Ecstasy
into annoying customers' booze, however, tend to be bogus, because who's
going to waste perfectly good drugs? Certainly not anyone who works in the
service industry.
Whether you've worked in the food/drink biz
for five minutes or five years, you've heard
stories of servers going beyond these examples
when provoked. Sordid tales of degreasers,
low-level pharmaceuticals (such as laxatives
and Viagra--sometimes an inconvenient combo of both) and various other things
best left unsaid making their way into drinks and entrées abound.
As for reports of kitchen sex on or near the food, again, these things happen.
Just make sure your managerial policies against "workplace romance" aren't
so vague to exclude "workplace insta-nookie involving no romance whatsoever--didn't
even catch his/her name."
In fairness, it should be noted that most
service-industry folks are conscientious,
caring professionals who wouldn't dream of engaging in this kind of prankery--you
wouldn't have plunked down four bones for this mag (or swiped it from the
boss's office) if you didn't care about your craft. First of all, who's got
time for tomfoolery? There's work to be done, and the most delicious...er,
despicable...tricks require extra minutes and motivation--waitstaffs are
notoriously short on both. Second: in most cases, you've got to have an exceptionally
toxic weasel sitting in your section to dish out this kind of wrath. Thirdly, "prankery" may
not even be a word--waiting on a ruling.
Back to No. 2: Choose to act or not, there
are occasionally deserving targets. The following
people should expect to be pranked on a regular
basis, and/or accept that they probably already
have many a time: restaurant critics (face
it, nobody likes 'em); ex-girl/boyfriends (lovers-wronged are vicious--ask
any of mine); reality-show celebrities (including hosts, like American Idol's
Ryan Seacrest, a.k.a. "Bedhead Antichrist"); "playa" with a "posse" and "bling-bling" (especially
if they're White); supermodels (like they're not going to throw it up anyway);
or Fox News pundit Bill O'Reilly (just because).
The ultimate lesson to be learned here? Not quite sure, but I really hope
my old boss--sorry, honcho--is reading this. |